Support Bank for Business
Support Bank for Business is designed to cater for the more immediate needs of the micro and small business. With a four hour response time (rather than eight hour for the other contracts) and server and workstation monitoring available, you are able to relax knowing that not only do you have your IT covered but also that the health of your systems is being closely watched, allowing issues to be resolved quickly and, should you opt for it, without you having to be involved at all.
Support Bank for Business is available for just £50 an hour (16 hours minimum purchase required at the start of the contract) and the time is then available for you to use when you want, how you want and on what. Once the time has been used up it is then up to you if you wish to buy more time or not - you are not tied to any lengthy contract nor required to renew. The only commitment is that 15 minutes (per 5 workstations or 1 server) is deducted every month from the account to cover the additional cost of the monitoring and proactive support.
All these services are included with Support Bank for Business as standard:
Add On Services
All Support Bank Standard services can be supplemented by Add On Services, which enable you to outsource more of your IT headaches but on a manageable, and cost-effective, monthly basis.